Drying Inside the Wall- 1 of 3

Water intrusion and plumbing leaks can leave property owners with wet walls – and insurance professionals with claims. A key question arises: is it necessary to remove the wall? Traditionally, restoration practices called for the complete removal and replacement of wet drywall or other wet materials from walls. Today’s technology, however, allows restoration professionals many […]

CAN WE SAVE THE CARPET? 6 of 6

Proper training is the key. Every water damage situation is different. There are varying circumstances that determine whether the carpet can or should be saved. Its age, condition, the type of installation and quality of material are all factors that need to be considered. The goal of a restoration contractor is to save, do the […]

CAN WE SAVE THE CARPET? 5 of 6

Category-3 (black water) A Category-3   (black water) is water that is grossly contaminated – containing pathogenic or other harmful agents and materials. Examples of this type of loss include sewage; toilet backflows that originate beyond the toilet trap (regardless of color); all forms of flooding from seawater, rivers, or streams; rising ground water; and […]

CAN WE SAVE THE CARPET? 4 of 6

Category-2 Category-2 (“grey” water) is not a clean water source since it contains contaminates with the potential to cause discomfort or sickness if swallowed or contacted. This would typically include overflow from washing machines or dishwashers, toilet overflows with no solid matter, broken aquariums, sump pump failures, etc. Because of the additional contamination, this type […]

CAN WE SAVE THE CARPET? 3 of 6

DETERMINING CATEGORY OF LOSS The first step professional mitigation companies take is determining the category of water damage as follows: Category-1 (“clean” water) A Category-1 loss is from a clean water source and has not come in contact with materials that carry a health concern for the occupants. This would include broken water pipes, leaking […]

CAN WE SAVE THE CARPET? 2 of 6

CAUTIONING CUSTOMERS As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. Some customers attempt to extract the water themselves. While this can be of some benefit, […]

CAN WE SAVE THE CARPET? 1 of 6

A pipe breaks and water is everywhere. The policyholder calls the insurance agent and the restoration process begins. Timing is important. The sooner the policyholder makes the call, the quicker the response will be – and in most cases the lower the total costs of restoration. Though many issues can be discussed involving water damage, […]