Proper training is the key. Every water damage situation is different. There are varying circumstances that determine whether the carpet can or should be saved. Its age, condition, the type of installation and quality of material are all factors that … Continued

Category-3 (black water) A Category-3   (black water) is water that is grossly contaminated – containing pathogenic or other harmful agents and materials. Examples of this type of loss include sewage; toilet backflows that originate beyond the toilet trap (regardless … Continued

Category-2 Category-2 (“grey” water) is not a clean water source since it contains contaminates with the potential to cause discomfort or sickness if swallowed or contacted. This would typically include overflow from washing machines or dishwashers, toilet overflows with no … Continued

DETERMINING CATEGORY OF LOSS The first step professional mitigation companies take is determining the category of water damage as follows: Category-1 (“clean” water) A Category-1 loss is from a clean water source and has not come in contact with materials … Continued

CAUTIONING CUSTOMERS As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. … Continued

A pipe breaks and water is everywhere. The policyholder calls the insurance agent and the restoration process begins. Timing is important. The sooner the policyholder makes the call, the quicker the response will be – and in most cases the … Continued