DETERMINING CATEGORY OF LOSS
The first step professional mitigation companies take is determining the category of water damage as follows:
Category-1 (“clean” water)
A Category-1 loss is from a clean water source and has not come in contact with materials that carry a health concern for the occupants. This would include broken water pipes, leaking hot water heaters, tub or sink overflows, etc. With Category-1 type losses, professionals can extract water from the carpet and pad and dry them both, in place! This dramatically reduces the cost of the claim and helps restoration efforts move faster.
Time affects the Category. The faster we respond, the better – in order to keep it to a Category 1 water loss.