As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. Some customers attempt to extract the water themselves. While this can be of some benefit, a shop vacuum, towels, and ceiling fans are no replacement for professional extraction and drying equipment.
TIME IS OF THE ESSENCE
Quick response is critical. The longer the unwanted water is allowed to remain, the more likely the carpeting will be permanently damaged. Regardless of the hour, the mitigation process should begin without delay. It is very important to get a professional mitigator involved as soon as possible. The very best opportunity to save carpet (and other items) is to have professionals on site immediately.
CONTAIN AND CONTROL
The initial phase of the mitigation process includes addressing safety issues and employing contain-and-control procedures. Carpet is a multi-layered installation with a big sponge (padding) under it. Standing water must be pumped or extracted to prevent migration of water into adjoining areas and sub-surfaces. Professional moisture meters are used to determine the exact location and extent of water damage. The source of the water will determine whether the carpet and padding can be saved.